Returns & Exchanges
At NEW!, we want you to be completely satisfied with your purchase. If your order isn't exactly what you expected, you can return or exchange any item within 30 days of delivery.
1
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return or exchange.
2
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing